Customer Care Agent (Western Cape - Pinelands)
To work in donor call centre, recruiting blood donors; and maintaining a positive relationship with donors on the blood donor data base.
Calling donors to remind and recruit them for regular blood donation.
Ensuring adequate Group O Stock through telephonic donor recruitment and Customer Relations Management (CRM) activities.
Displaying superior level of customer interaction: candidates should possess above-average soft-skills.
Performing CRM duties (new donors, lapsed donors, donor queries) , requiring good problem-solving and PC-based administrative skills
Performing basic marketing duties (surveys, follow ups and polls).
Be self-motivated and disciplined
Excellent communication skills in English and Afrikaans.
Customer-service background with 2-3 years call centre experience.
Western Province Blood Transfusion Service is an equal opportunity employer. Kindly visit our website, www.wpblood.org.za and follow the links to apply.
Please note that no emails or hand delivered application will be accepted
Should you not receive feedback within 4 weeks of submitting your application, please consider this as unsuccessful.
Closing date: Wednesday, 12 September 2017
Western Cape - Pinelands