@spin this might be a bit off topic, but do you have any stats regarding ctwug.za.net vs forum.ctwug.za.net ? Page visits, hits ect ?
My point is you get more traffic on the forum as on the CTWUG web page itself...so to my conclusion people skip the CTWUG website and not reading up on what CTWUG is all about, no instead they go straight to the forum (in this case a open forum) to ask for inet services ect.
A landing page in front of the forum should be in place, to make newbies aware of what CTWUG is all about...the forum should be locked down until landing page is read and adhered with CTWUG rules ect. Only then he/she is allowed to join on the forum and ask the relevant questions in the relevant categories....is this possible ?