I did not demand anything. I totally understand that this is a best effort network, and it is run extremely well for such a network. But it only takes a second to acknowledge a message. Something simple like "Yes, there is a problem. We will get to it in due time." But my opinion does not necessarily count for anything, but anyway, here is a thumbs-up for all the good work done
EDIT: Anyway, I noticed that my post was a bit abrasive, so I edited it, and then ended up removing it.